Billing Questions

I was billed without my consent. What can I do?

Please contact us and we will review your case and help you.

What is a CVV2 code and where is it located?

CVV is a number that is usually located on the backside of your credit card. More info...

Can I E-mail my credit card number to your company?

Please do not E-mail your full credit card number to us. This is an unsecured process. You should only send credit card information through a secure on-line form. Please look for the secure lock at the bottom of your browser. A BNGSecure customer support agent will only request the first 6 and last 4 digits of your credit card number.

My bank statement shows more than one transaction being charged for the same period of time. Why?

Our company is processing access rights for many sites. It is possible that you have actually used our service on two different occasions. Contact us if you need additional assistance.

Subscription Questions

How do I cancel my access?

If you want to cancel your access, please go to the cancellations page.

I have lost my password. How do I recover my password?

To recover your username and password, please go to the retrieve password page.

I have my login / password but do not remember the URL of the site I joined.

After your purchase you received a confirmation mail from us, if it is not in your inbox, please also check your spam folder. If you can’t find it, please contact us and we will get in touch with you shortly.

I did not receive a confirmation mail after signing up. Could you send it to me?

Please contact us and we will get in touch with you shortly.

How long do I have to wait before I have access to the site I just purchased?

Your access right is processed immediately. Simply go to the site, click on the Members area and login with your username and password. If you purchased a full membership-upgrade, please logout and login again. The activation of your upgrade might take up to 15 minutes. To recover your username and password, please go to the retrieve password page.

Site Access

I am receiving an Access Denied message, why?

Please contact us indicating the site name, URL, and the error message you received.

About BNGSecure

I would like to provide you with some feedback about a particular site.

Please contact us. We look forward to your comments.

Is it safe to make purchases through BNGSecure? What kind of additional security do you offer?

Yes, our system's core is built around your security guaranteeing a 100% safe, secure, and confidential process. Our complex net of security systems include: data codification, automatic session closure, and firewalls.

Full list of free contact possibilities:

Contact customer support through the website.